Customer inquiries, quotation requests and orders receive fast response 24 hours a day, 7 days a week from our highly-trained parts customer care representatives working out of our North American headquarters in Westmont, IL. Phone calls via our toll-free number are automatically routed to the next available parts representative who utilize the SAP system in conjunction with factory-supplied parts listings, and engineering drawings to correctly identify and process orders in "real time." On site customs brokers and our factory emergency service capabilities supplement efforts of our North American operations.
Just because the sun goes down doesn’t mean presses don’t. That’s why we are here for you after normal business hours (Monday through Friday 7:00 a.m. - 7:00 p.m. Central time) when you need us the most. After hour calls are directed by a live answering service to the on-call representative who is equipped with a cell phone and laptop with Internet access to all parts databases and systems to process emergency orders.
In-stock orders received by 5:30 p.m. will be shipped the same day. A variety of shipping choices are available for priority orders- messenger, next available flight, UPS or FedEx can be specified depending on the urgency of the need and customer freight preference.
Genuine manroland parts means smooth operation and maximum performance within your facility and the assurance that your press is equipped with factory-approved press parts. All manroland parts come with a 12-month warranty. Parts service is available 24 hours a day, 365 days a year.